We offer 2 levels of delivery service on BDI ALCOVE Furniture each at no additional cost.
1. Standard Curbside Freight (5-7 Business Days)
Ships with Watkins Freight or other carrier.
We wrap these on a skid with lots of reinforcement to ensure safe delivery. The delivery service that we cover is "Curbside Delivery" which means, that the unit will be lowered off the truck by the driver with a lift and set on the curb or driveway for your inspection. You are then are responsible for moving the unit into your home. If you require a simple in home delivery (no steps), please contact us to make these plans in advance, usually at no additional cost.
2. White Glove Platinum In Home (10-14 Business Days)*
Ships with Home Direct USA
Platinum service level provides as above PLUS two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging. *In all cases the shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.
Refused deliveries are subject to ALL charges above and will not be credited or reimbursed except in the case of damaged deliveries. *Please see our Policies page for more information on returns.
