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Our Policies


About: Security | Privacy | Returns | Price Match | Warrantee |

About: UPS / FedEx Small Parcel | Curbside Delivery | White Glove Delivery | International




Your Privacy is our Priority. SITE SECURITY IS PARAMOUNT.

This web site takes every precaution to protect our users' information. When users submit sensitive information via the website, the information is protected both online and off-line.

When our registration/order form asks users to enter sensitive information (such as credit card number and/or your billing and shipping address), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator, Internet Explorer, or Firefox becomes locked, as opposed to unlocked, or open, when users are viewing non-secure documents.

While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.

Your information is safe with us and we will NOT sell or exchange your information with any other entity.




ORDER FULFILLMENT

We have a 99% fill rate, which means that 99% of the orders that come in through this site ship with 48 hours, most ship the same day if placed before 2pm Eastern time. If in the unlikely, but possible event, an item is not in stock to ship within 48 hours we will notify you immediately. Please note that many items have "stated" shipping times on the product page and may not be subject to this statement.



UPS & FedEx

Most orders will arrive to you within 5 business days, but please allow up to 7 business days. (White Glove orders are not subject to this)

There is never a charge for shipping, it is included in the price of each product and no additional fees will be added.



CURBSIDE DELIVERY

Products heavier or larger than the specified small parcel weight limit will be delivered by truck freight. This means, that when the order arrives at the shipping address it will be lowered off of the truck onto the curb, driveway, or in many cases into a garage, and it is the customer’s responsibility to move the item(s) from that point. If you are unable to move the item(s) from there by yourself, please make sure that you have someone available to help you when the delivery arrives.

For residential deliveries, the shipping carrier will contact you to schedule a delivery appointment. In most cases, companies offer appointment windows of usually 2 to 4 hours, between 8:00 am and 5:00 pm EST, Monday through Friday.

Please inspect the package at the time of delivery. If you notice that the box shows signs of any damage, or if you are at all concerned that there might be damage, please write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign. This action simply insures that if there is any damage, it will be easy to take care of the problem. Otherwise the item or its damaged parts may not be replaced.

* In certain circumstances, this product be may delivered via an alternative shipping method at no additional expense to you.



WHITE GLOVE DELIVERY OPTION

In the event that White Glove Delivery is offered on an item and you wish to have this service it will include the following; Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.

The shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.

Refused white glove deliveries are subject to all freight and handling charges that will not be credited or reimbursed except in the case of damaged deliveries.

AK/HI SHIPPING POLICY:

Items shipping to Alaska or Hawaii can only be shipped via UPS or FedEx 2 day. We are unable to ship for free to these addresses. There is a $125.00 shipping charge that will be added to your order at checkout. We WILL waive a portion or all of that amount if the total shipping amount does not cost more than the cost would be to ship that item to the furthest possible contiguous 48 state destination. I.e. Maine to California or Washington State to Southern Florida. This is the amount that we generally absorb and averages $50.00 to $100.00. Please call me with any further questions.



INTERNATIONAL DELIVERY OPTION

International Shipping Now Available!

We have partnered with Bongo International to service our customers Worldwide!

Bongo International provides our customers with their very own US address. Once you have a US address, you will be able to make purchases with us as well as other US based online retailers. Bongo receives your purchases and logs them into their online system which you can use to view your items and consolidate them with multiple orders.

International customers can save up to 82% off typical international shipping rates by following these four easy steps:

Register with Bongo and receive a U.S. shipping address.
Enter the Bongo address as both your billing and shipping address.
Use the credit card that you have on file with Bongo as the payment method.
Once the order arrives at Bongo, log into your account to forward to your country.

If you have any questions, please feel free to contact Bongo through live chat or by e-mail. They will be glad to assist you.

Click on the Bongo logo in the corner to get started!



PRICE MATCH PLUS GUARANTEE

Click here to email us the information. We will respond within 1 (one) business day.

We want to earn your business and we want you to shop our website with the peace of mind that you are getting the best price possible. That's why we do everything in our power to make sure our prices are the lowest that you will find.

How it works.

• The lower price must be published on the competing web site and must be available for verification by our customer service department. If we cannot confirm the price, unfortunately we will not be able to PRICE MATCH PLUS.

• The product must be the exact item & currently in stock on the competitors site and available for immediate shipping. No substitutions of any kind are allowed.

• When calculating a price match, items that we have shipped to you "freight free" cannot be compared to companies charging a separate freight or shipping charge. Special order items are excluded from our price match policy. If the competitor is advertising a lower price but then adding a handling fee or shipping fee during checkout - we will apply our price match policy to their FINAL price..

• Items that we ship "White Glove" that other retailers may ship "Curbside" or "Back of Truck" may not be available for further discount. Please include the "up charge" these retailers may charge for the "White Glove" service.

• Some of our manufacturers that we work with require that we follow their "MSP" (Minimum Selling Price) policy. We do not price match below MSP pricing. We will notify you if the item you are questioning has manufacturer MSP requirements.

• Our policy applies to advertised prices of in-stock items that are exactly the same. In order to take advantage of our PRICE MATCH PLUS Guarantee, you must email/contact us before you place an order. Supply us with the advertised information, we will confirm the price and respond with a better price!

• Store - Refers to a licensed E-Commerce store located in the Continental USA, as long as the lower price is advertised. We do not price match auction sites, paid membership club stores, big box stores or brick and mortar only stores.
• Same item - Exactly the same model (not an outdated model), in the same new condition, in a box with applicable manufacturer's warranty available.
• In stock - Available for sale that day, either picked up at their store or shipped that day.
• Dynamic Home Decor will not match prices on item that are limited in quantity, offered at the low price for less than one day, or offered for sale the day before, day after or the day of Thanksgiving.
• Auction Sites - We do not Price Match auction sites or those affiliated with such sites.
• Flash Sale Sites - We do not Price Match flash sales or many invite only sites or those affiliated with such sites.
• Taxes (if any) and shipping charges (if applicable) will be included when calculating the price difference.

• WHAT'S NOT COVERED - Any item that we feel is priced in error or in violation of manufacturer policy, or item that would lead to a monetary net loss.

Click here to email us the information. We will respond within 1 (one) business day.




WARRANTEES

All NEW items that we sell are covered under the respective manufacturers warranty.

We only sell US goods; This means that all items meet or exceed federal guidelines for manufacturing methods and construction materials and never any gray or "B" market goods. If you need information on the closest service center to you for your item we will be glad to give you that information. We urge all consumers to fill out warranty cards and send then in to the manufacturer.




RETURN POLICY

RETURNING / EXCHANGING A DEFECTIVE OR DAMAGED ITEM:


Any goods which prove to be defective within thirty days of delivery may be returned for a full refund or exchanged for a replacement of the same item. Dynamic Home Decor is responsible for all shipping costs associated with the replacement merchandise and the return of the defective item, simply call us at 1-866-284-3271 to report the problem. No returned merchandise will be accepted without a valid return authorization number on the shipping label.



RETURNING A NON-DEFECTIVE OR NON-DAMAGED ITEM: (Buyers' Remorse)

Your satisfaction is our goal!

If, for any reason, you are not satisfied with your purchase, we will gladly accept your return or exchange on most brands within 30 days. Please contact us toll-free at 866-284-3271 to arrange for the return. Please note that certain items are considered special order by us and the manufacturer, and these products may not be returnable.

Return shipping is the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges for the returned item(s) will be deducted from the refund. In addition there is a 10% restocking fee which will also be deducted from your refund. The restocking fee is waived if you choose a merchandise credit toward a future purchase.

All returned merchandise must be in original carton with all manufacturers included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. All warranty cards (if initially provided by the manufacturer) must be left blank. Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 20% restocking charge as well as the shipping fee associated with the replacement.

NON-DEFECTIVE MERCHANDISE - LIGHTING

We reserve the right to not accept any non-defective lighting products for any other reason unless the information stated on the product is incorrect due to our or a manufacturer error.

SOME NON-DEFECTIVE MERCHANDISE CAN NOT BE RETURNED

We reserve the right to not accept any non-defective products from the following manufacturers unless stated product specifications or description is incorrect due to our or a manufacturer error.

BDI, Nuevo, Salamander Designs, Eurostyle, & Sunpan, are all non returnable items under buyers remorse policy.


WHAT HAPPENS IF AN ITEM OR PARTS ARE DAMAGED IN TRANSIT?

Please Inspect All Packages at the Time of Delivery & Report ANY Damage Within 24 Hours of Receipt.

Small Parcel - Any parts, pieces, wood or glass of a product damaged in transit should be noted immediately. We require a digital photo if possible of the damaged part. A replacement part will be sent as quickly as possible to you so you may enjoy your purchase.

Freight - Possible Concealed Damage
; If you notice that the box or packaging clearly shows signs of any damage, or if you are at all concerned that there might be damage, please write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign. This action simply insures that if there is any damage, it will be easy to take care of the problem. Otherwise the item or its damaged parts may not be replaced.

Freight - Obvious Damage; You reserve the right to refuse an item that clearly shows damage. If you notice that the box shows signs of any damage, the freight representative should allow you to inspect the contents. Please be sure to write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign. This action simply insures that if there is any damage, it will be easy to take care of the problem. Otherwise the item or its damaged parts may not be replaced. If there is damage, please contact us immediately. You may choose to accept delivery and we can ship parts or if you refuse delivery we will schedule a new shipment ASAP.


REFUSED MERCHANDISE and "FREE SHIPPING"


Any goods that are picked up or loaded to a carrier, either UPS, FedEx, common carrier, or White Glove provider are considered "shipped". If delivery is refused on non-defective or non-damaged goods the consumer is responsible for all shipping costs that will be deducted from the refund amount.


REFUNDS

All refunds for returned merchandise credited before 15 days will be reimbursed via the original form of payment. Refunds made after 15 days may be made via check and will be mailed within 5 business days of the returned merchandise or canceled transaction. This is to cut credit card processing fees and help to keep our prices low.


ORDER ACCEPTANCE


Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order but prior to shipment, to accept or decline your order for any or no reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order.

Item availability and prices for all products sold at www.dynamichomedecor.com are subject to change without notice. We reserve the right to limit quantities on certain items. (Price changes will not be retroactively applied to any outstanding or completed orders.)

ERRORS & OMISSIONS

In the event a product is listed at an incorrect price due to an error, Dynamic Home Decor reserves the right to refuse or cancel any order placed for products listed at the incorrect price. Dynamic Home Decor shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dynamic Home Decor shall issue a credit refund to your credit card account in the amount of the incorrect price and the product order will be canceled.

PRIVACY POLICY - Updated June, 2013.

Dynamic Home Decor understands our customers' concerns regarding the privacy of the information they share with us. We fully hold our customers, and the information they share with us, in the highest regard. Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others in any ways different from those disclosed in this statement.

Information We Gather from You

The Information We Collect
To process your order, we require you to supply us with your correct billing, shipping and contact information. The transfer of this information is secure and cannot be received or read by others.

Your information is only shared when necessary to complete your order (i.e., your credit card and billing information is shared with our bank for authorization and your delivery address is shared with our shipper). The service providers are not allowed to use personally identifiable information for purposes other than for providing these services.

Personal Information
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. If you are simply browsing our site, we do not gather any personal information about you.

Use of Cookies
Dynamic Home Decor sets cookies when you visit our web site The cookies are used to identify you while you are on our web site and to keep items in your shopping cart between visits. You do not need to accept our cookie in order to browse or shop at dynamichomedecor.com.

We only use "cookies" as described in this Section. A "cookie" is a piece of information that our Web site sends to your browser, which then stores this information on your system. If a cookie is used, our Web site will be able to "remember" information about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies in order to help them navigate a Web site as seamlessly as possible. You should be aware that cookies are not able to "invade" your hard drive

Statistical Information About Your Visit
When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.

Why We Collect Your Information

Dynamic Home Decor collects information to:
Improve your experience at Dynamic Home Decor and rapidly and accurately fulfill your order.

Our goal is to provide our customers with the highest level of service possible. From your first visit to our web site to the delivery of your order, we want you to be completely satisfied with the experience. By collecting information, we are able to offer you features, such as our Express Account (which saves you time during the order process), and a more customized web site that better reflects your individual preferences.

How We Collect Your Information

During the order process and while creating an Express Account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.

How We Use The Information That We Collect

We use the personal information you supply to complete and ship your order. Your email address is used to send you an order confirmation and to alert you to any changes in the availability of the items you ordered

Please note that if you are using "Checkout Without Creating Account", the information you provide to us is used only to assist us in making your online purchase, facilitating the support of "Checkout Without Creating Account" or as required by law. We do not use the "Checkout Without Creating Account" information to send you further notifications or communications other than those needed to support the product.

Dynamic Home Decor may release personally identifiable information when required to by law, government subpoenas, warrants or orders to comply with a current judicial proceeding, a court order or legal process served on our Web site.

Updating Personal Information

To update your account information:

1. Log-in your account using your account name and password
2. Click on the "Your Account" icon
3. Make the necessary changes
4. Click on the "Save" icon…Your information will updated

For users without an account, please, contact us at (866) 284-3271 . A service representative will assist you.

Changes to this Privacy Statement

We reserve the right to make changes to this Privacy Statement; Any orders or customers information acquired before a change to this policy will be subject to the policy stated at the time that information was collected.