White Glove Delivery

In-Home Placement

A two- or three-person delivery team will bring your order inside your residence and place it in the room of your choice. Standard service includes carrying the item up to two flights of stairs from the building entrance. For delivery purposes, approximately 4 to 15 steps is considered one flight.

Unpacking and Light Assembly

The delivery team will unpack the product and complete light assembly that can be performed with basic hand tools. This may include attaching legs, bolting or screwing major components together, positioning adjoining pieces, or placing one section on top of another. Complex installation, wall mounting, electrical work, and modifications to the product are not included.

Packaging Removal

At your request, the delivery team will remove the shipping cartons and packaging materials after your furniture has been unpacked and placed in the room of your choice. Depending on the delivery provider and your preference, the packaging may be placed in your designated trash or recycling area, or hauled away for disposal as part of the White Glove service.

Scheduling

Once your order reaches the local delivery agent, the agent will contact you to schedule a delivery date and time window. All White Glove deliveries are scheduled in advance, and an adult must be present to inspect and sign for the order.

Special access or service requirements

Please contact us before your order ships if delivery requires more than two flights of stairs, unusually narrow entrances, restricted elevator access, long carries, gated access, or other services not described above. Additional services may require advance approval and an added fee.