Store Policies
We have a 99% fill rate, which means that 99% of the orders that come in through this site ship with 48 hours, most ship the same day if placed before 2pm Eastern time. If in the unlikely, but possible event, an item is not in stock to ship within 48 hours we will notify you immediately. Please note that many items have "stated" shipping times on the product page and may not be subject to this statement.
DELIVERY TIME
Most orders will arrive to you within 5 business days, but please allow up to 7 business days. (White Glove orders are not subject to this)
We always available by email and usually respond within 1 business day or less.
Also, Yes! We will usually price match or beat any of our competition as long as that dealer is an authorized seller and their quoted price also includes shipping.
There is never a charge for shipping, it is included in the price of each product and no additional fees will be added.
SECURITY of THIS SITE
This web site takes every precaution to protect our users' information. When users submit sensitive information via the website, the information is protected both online and off-line.
When our registration/order form asks users to enter sensitive information (such as credit card number and/or your billing and shipping address), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our order form, the lock icon on the bottom of Web browsers such as Netscape Navigator, Internet Explorer, or Firefox becomes locked, as opposed to unlocked, or open, when users are viewing non-secure documents.
While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information.
Your information is safe with us and we will NOT sell or exchange your information with any other entity.
CURBSIDE DELIVERY
Products heavier or larger than the specified small parcel weight limit will be delivered by truck freight. This means, that when the order arrives at the shipping address it will be lowered off of the truck onto the curb, driveway, or in many cases into a garage, and it is the customer’s responsibility to move the item(s) from that point. If you are unable to move the item(s) from there by yourself, please make sure that you have someone available to help you when the delivery arrives.
For residential deliveries, the shipping carrier will contact you to schedule a delivery appointment. In most cases, companies offer appointment windows of usually 2 to 4 hours, between 8:00 am and 5:00 pm EST, Monday through Friday.
Please inspect the package at the time of delivery. If you notice that the box shows signs of any damage, or if you are at all concerned that there might be damage, please write "PRODUCT DAMAGED" clearly on the sheet that the truck freight representative will ask you to sign. This action simply insures that if there is any damage, it will be easy to take care of the problem. Otherwise the item or its damaged parts may not be replaced.
* In certain circumstances, this product be may delivered via an alternative shipping method at no additional expense to you.
WHITE GLOVE DELIVERY OPTION
In the event that White Glove Delivery is offered on an item and you wish to have this service it will include the following; Platinum service level provides two-man delivery, to inside your residence to the room you choose. This service includes carrying the product up two flights of stairs from the building threshold (4-15 steps = 1 flight). If you need the product moved up additional flights please contact us*. Once the product is in the room you desire, the shipper will unpack the product and provide light setup that requires basic tools (i.e. pieces will be screwed or bolted together, set pieces next to each other, or on top of each other). The shipper will also remove and dispose of all packaging.
The shipper will not hookup any electrical or component wires. Having items carried up more than 25 steps and longer assembly periods are available as additional services which would require additional charges. Please contact us if you feel you need these services.
Refused white glove deliveries are subject to ALL freight and handling charges that will not be credited or reimbursed except in the case of damaged deliveries.
AK/HI SHIPPING POLICY:
Items shipping to Alaska or Hawaii can only be shipped via UPS or FedEx 2 day. We are unable to ship for free to these addresses. There is a $125.00 shipping charge that will be added to your order at checkout. We WILL waive a portion or all of that amount if the total shipping amount does not cost more than the cost would be to ship that item to the furthest possible contiguous 48 state destination. I.e. Maine to California or Washington State to Southern Florida. This is the amount that we generally absorb and averages $50.00 to $100.00. Please call me with any further questions.
WARRANTEES
All NEW items that we sell are covered under the respective manufacturers warranty.
We only sell US goods; This means that all items meet or exceed federal guidelines for manufacturing methods and construction materials and never any gray or "B" market goods. If you need information on the closest service center to you for your item we will be glad to give you that information. We urge all consumers to fill out warranty cards and send then in to the manufacturer.
RETURN POLICY
DEFECTIVE MERCHANDISE
Any goods which prove to be defective within fifteen days of delivery may be credited or exchanged for a replacement of the same model. DHD will pay shipping costs for replacement merchandise. Simply call us at 1-781-843-2442 for a return authorization number. No returned merchandise will be accepted without a valid return authorization number on the shipping label.
DAMAGED IN TRANSIT
Any parts, pieces, wood or glass of a unit damaged in transit should be noted immediately. We require a digital photo if possible of the damaged part. A replacement part will be sent as quickly as possible to you so you may enjoy your purchase. We will not accept the return of an entire piece of furniture unless the furniture is deemed a total loss or if the damage is more than 30%. This policy helps keep costs down and it is much quicker to get you a few small parts quickly, rather than a whole item.
NON-DEFECTIVE MERCHANDISE
Your satisfaction is our goal! If, for any reason, you are not satisfied with your purchase, we will gladly accept your return or exchange on most brands within 30 days. Please contact us toll-free at 866-284-3271 for further details. Please note that certain items are considered special orders by the manufacturer, and these products may not be returnable. Return shipping is the responsibility of the customer. While we offer free shipping for most of our products, the original shipping charges for the returned item(s) will be deducted from the refund. In addition there may be a restocking fee of 5% which will be deducted from your refund. Please note that the average shipping charge is around $40.00 it can run as high as $300-400 for large credenzas or more for whole wall units.
All returned merchandise must be in original carton with all manufacturers included accessories. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items. All warranty cards (if initially provided by the manufacturer) must be left blank. Original merchandise box must not be defaced or altered in any way. Merchandise initially returned as defective, whose defect cannot be verified, will incur a minimum 10% restocking charge as well as a freight charge for replacement shipment. Merchandise initially shipped 'double-boxed' must be returned to DHD in like fashion.
NON-DEFECTIVE MERCHANDISE - LIGHTING
We reserve the right to not accept any non-defective lighting products for any other reason unless the information stated on the product is incorrect due to our or a manufacturer error.
REFUSED MERCHANDISE and "FREE SHIPPING"
Any goods that are picked up or loaded to a carrier, either UPS, FedEx, common carrier, or White Glove provider are considered "shipped". If delivery is refused on non-defective or non-damaged goods the consumer is responsible for all shipping costs that will be deducted from the refund amount, these rates average $25.00, but can be as high as $700.00 or more on large or extra heavy items that ship VIA common carrier or White Glove such as large credenzas and wall units.
REFUNDS
All refunds for returned merchandise credited before 15 days will be reimbursed via the original form of payment. Refunds made after 15 days may be made via check and will be mailed within 5 business days of the returned merchandise or canceled transaction. This is to cut credit card processing fees and help to keep our prices low.
ORDER ACCEPTANCE
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. We reserve the right, at any time after receipt of your order but prior to shipment, to accept or decline your order for any or no reason. We reserve the right, at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may need to verify any information you provide before we accept an order. Item availability and prices for all products sold at www.dynamichomedecor.com are subject to change without notice. We reserve the right to limit quantities on certain items. (Price changes will not be retroactively applied to any outstanding or completed orders.)
ERRORS & OMISSIONS
In the event a product is listed at an incorrect price due to an error, Dynamic Home Decor reserves the right to refuse or cancel any order placed for products listed at the incorrect price. Dynamic Home Decor shall have the right to refuse or cancel any such order whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Dynamic Home Decor shall issue a credit refund to your credit card account in the amount of the incorrect price and the product order will be canceled.
PRIVACY POLICY - Updated June, 2010.
Dynamic Home Decor understands our customers' concerns regarding the privacy of the information they share with us. We fully hold our customers, and the information they share with us, in the highest regard. Maintaining your privacy is critical to us. We will not sell, share, or rent your information to others in any ways different from those disclosed in this statement.
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Information We Gather from You
The Information We Collect
To process your order, we require you to supply us with your correct billing, shipping and contact information. The transfer of this information is secure and cannot be received or read by others.
Your information is only shared when necessary to complete your order (i.e., your credit card and billing information is shared with our bank for authorization and your delivery address is shared with our shipper). The service providers are not allowed to use personally identifiable information for purposes other than for providing these services.
Personal Information
We do not collect any personal information from a visitor to our site unless that visitor explicitly and intentionally provides it. If you are simply browsing our site, we do not gather any personal information about you.
Use of Cookies
Dynamic Home Decor sets cookies when you visit our web site The cookies are used to identify you while you are on our web site and to keep items in your shopping cart between visits. You do not need to accept our cookie in order to browse or shop at dynamichomedecor.com.
We only use "cookies" as described in this Section. A "cookie" is a piece of information that our Web site sends to your browser, which then stores this information on your system. If a cookie is used, our Web site will be able to "remember" information about you and your preferences either until you exit your current browser window (if the cookie is temporary) or until you disable or delete the cookie. Many users prefer to use cookies in order to help them navigate a Web site as seamlessly as possible. You should be aware that cookies are not able to "invade" your hard drive
Statistical Information About Your Visit
When you visit our site, our computers may automatically collect statistics about your visit. This information does not identify you personally, but rather about a visit to our site. We may monitor statistics such as how many people visit our site, the user's IP address, which pages people visit, from which domains our visitors come and which browsers people use. We use these statistics about your visit for aggregation purposes only. These statistics are used to help us improve the performance of our Web site.
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| Why We Collect Your Information
Dynamic Home Decor collects information to:
Improve your experience at Dynamic Home Decor and rapidly and accurately fulfill your order.
Our goal is to provide our customers with the highest level of service possible. From your first visit to our web site to the delivery of your order, we want you to be completely satisfied with the experience. By collecting information, we are able to offer you features, such as our Express Account (which saves you time during the order process), and a more customized web site that better reflects your individual preferences.
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| How We Collect Your Information
During the order process and while creating an Express Account, you are prompted to supply us with your contact, billing, and shipping information. This information must be provided in order to complete a purchase and is used to complete your order and contact you regarding your order.
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| How We Use The Information That We Collect
We use the personal information you supply to complete and ship your order. Your email address is used to send you an order confirmation and to alert you to any changes in the availability of the items you ordered
Please note that if you are using "Checkout Without Creating Account", the information you provide to us is used only to assist us in making your online purchase, facilitating the support of "Checkout Without Creating Account" or as required by law. We do not use the "Checkout Without Creating Account" information to send you further notifications or communications other than those needed to support the product.
Dynamic Home Decor may release personally identifiable information when required to by law, government subpoenas, warrants or orders to comply with a current judicial proceeding, a court order or legal process served on our Web site.
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Updating Personal Information
To update your account information:
1. Log-in your account using your account name and password
2. Click on the "Your Account" icon
3. Make the necessary changes
4. Click on the "Save" icon…Your information will updated
For users without an account, please, contact us at (866) 284-3271 . A service representative will assist you.
Changes to this Privacy Statement
We reserve the right to make changes to this Privacy Statement; Any orders or customers information acquired before a change to this policy will be subject to the policy stated at the time that information was collected.
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Telephone or Fax 781-843-2442
Monday-Saturday 9am-5pm Est.
If you would like to submit payment by check or money order:
Dynamic Home Decor
24 Commercial St. Braintree, MA 02184
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