Shopping, Shipping, & Return Policies

Order Fulfillment

We have a 99% fill rate, meaning that 99% of orders placed through this site ship within 48 hours. Most orders placed before 2:00 p.m. Eastern Time ship the same day.

If an item is not available to ship within 48 hours, we will notify you promptly.

Please note: Some products have specific shipping times stated on their product pages. Those stated shipping times apply instead of the general 48-hour timeframe above.

UPS & FedEx Small-Parcel Delivery

Most small-parcel orders arrive within five business days, but please allow up to seven business days. This timeframe does not apply to White Glove deliveries.

Standard shipping is included in each product's price, and no additional standard shipping fee will be added. Exceptions for remote destinations, Alaska, Hawaii, optional services, and other circumstances are explained below.

Curbside Delivery

Products that exceed small-parcel size or weight limits will be delivered by truck freight. The carrier will lower the item from the truck and leave it at the curb, in the driveway, or, in many cases, in a garage. The customer is responsible for moving the item from that point. If you cannot move the item yourself, please arrange for someone to help when it arrives.

For residential deliveries, the carrier will contact you to schedule an appointment. Most carriers offer a two- to four-hour appointment window between 8:00 a.m. and 5:00 p.m. Eastern Time, Monday through Friday.

Inspect the package at delivery. If the packaging shows signs of damage—or if you have any concern that the product may be damaged—write “PRODUCT DAMAGED” clearly on the delivery receipt before signing. Failing to note possible damage may prevent the item or its damaged parts from being replaced.

In some circumstances, a product may be delivered by an alternative shipping method at no additional cost to you.

White Glove Delivery Option

When White Glove Delivery is offered for a product, Platinum service includes two-person delivery inside your residence to the room of your choice. Standard service includes a carry-up of up to two floors or delivery using an available elevator. A carry-up of more than two floors is available for an additional fee. Please contact us in advance if your delivery requires this service.

In the selected room, the delivery team will unpack the product and perform light setup using basic tools, such as screwing or bolting pieces together or positioning pieces beside or on top of one another. Removal and disposal of packaging are at the carrier's discretion.

The delivery team will not connect electrical or component wiring. Extended assembly may be available for an additional charge. Please contact us if you need this service.

Refused White Glove deliveries are subject to all freight and handling charges, which will not be credited or reimbursed except when the delivery is damaged.

Free Shipping & Remote-Destination Surcharge

Remote destinations may incur a surcharge that is not included in our free basic shipping policy. Please contact us before ordering to confirm whether your address is considered remote.

Shipping to Alaska or Hawaii

Orders shipped to Alaska or Hawaii can be sent only by UPS or FedEx 2 Day and do not qualify for free shipping. A $125 shipping charge will be added at checkout.

We will waive part or all of that charge when the total shipping cost does not exceed what it would cost us to ship the same item to the farthest destination within the contiguous 48 states—for example, from Maine to California or from Washington State to southern Florida. The amount we generally absorb averages $50 to $100. Please call us with any questions.

Certificate of Insurance

If your delivery requires a Certificate of Insurance, a $125 charge must be paid in advance. Please contact us with your requirements.

International Delivery Option

For information about international delivery, please visit MyUS.com.

Damage in Transit

Inspect every package at the time of delivery and report any damage within 24 hours of receipt.

Small Parcel

Report any transit damage to product parts, pieces, wood, or glass immediately. When possible, provide a digital photo of the damaged part. We will send a replacement part as quickly as possible.

Freight: Possible Concealed Damage

If the box or packaging shows signs of damage—or if you have any concern that the product may be damaged—write “PRODUCT DAMAGED” clearly on the delivery receipt before signing. Failing to note possible damage may prevent the item or its damaged parts from being replaced.

Freight: Obvious Damage

You may refuse an item that clearly shows damage. If the packaging shows signs of damage, ask the freight representative to allow you to inspect the contents. Write “PRODUCT DAMAGED” clearly on the delivery receipt before signing, and contact us immediately.

If the product is damaged, you may accept the delivery and have us ship replacement parts, or you may refuse the delivery and we will schedule a new shipment as soon as possible.

When an Item Does Not Fit Through a Door or Into a Room

Customers are responsible for measuring all entryways and spaces to ensure that large products—including couches, sectionals, and entertainment centers—will fit inside the home. If an item does not fit through the entryway when delivery is attempted and is not otherwise accepted, it is considered a refused shipment.

Returns & Exchanges

Defective or Damaged Items

Goods that prove defective within 30 days of delivery may be returned for a full refund or exchanged for a replacement of the same item. Dynamic Home Decor is responsible for shipping costs associated with the replacement merchandise and the return of the defective item.

Call us at 1-866-284-3271 to report the problem. Returned merchandise will not be accepted unless a valid return authorization number appears on the shipping label.

Non-Defective or Non-Damaged Items (Buyer's Remorse)

Your satisfaction is our goal. If you are not satisfied with your purchase, we will accept a return or exchange for most brands within 30 days. Please email us to arrange the return.

Some items are considered special orders by Dynamic Home Decor and the manufacturer and may not be returnable.

The customer is responsible for return shipping costs. Although we offer free shipping on most products, our original cost to ship the returned item to you will be deducted from the refund. A 15% restocking fee will also be deducted. The restocking fee is waived if you choose merchandise credit toward a future purchase.

Return Condition Requirements

Returned merchandise must be in its original carton and include all manufacturer-supplied accessories. Missing accessories will reduce the credit by their actual replacement cost. Any warranty cards originally supplied by the manufacturer must remain blank. The original merchandise box must not be defaced or altered.

Merchandise returned as defective for which no defect can be verified will incur a minimum 20% restocking fee, plus the shipping cost associated with the replacement.

Non-Defective Lighting

We reserve the right not to accept the return of a non-defective lighting product unless the product information was incorrect because of an error by Dynamic Home Decor or the manufacturer.

Non-Returnable Brands Under the Buyer's Remorse Policy

Non-defective products from Classic Home, Lexington Brands, Salamander Designs, Sunpan, Southern Motion, and Southern Furniture are not returnable under the buyer's remorse policy.

Canceled Orders, Refused Merchandise & “Free Shipping”

Once goods have been picked up or loaded onto a carrier—including UPS, FedEx, a common carrier (LTL), or a White Glove provider—they are considered shipped and cannot be canceled.

If delivery is refused, all associated shipping costs, including outbound and return shipping, and a 20% restocking fee will be deducted from the refund.

Custom & Made-to-Order Items

Special orders for custom or made-to-order goods cannot be canceled once production begins. These orders will not be refunded.

Refunds

Refunds for returned merchandise that are credited within 15 days will be issued to the original form of payment. Refunds issued after 15 days may be paid by check. When a check is used, it will be mailed within five business days of the returned merchandise or canceled transaction. This helps reduce credit-card processing fees and keep our prices low.

Order Acceptance

Receiving an electronic or other order confirmation does not mean that we have accepted your order or confirmed our offer to sell.

At any time after receiving your order but before shipment, we may accept or decline it for any or no reason. After receiving an order, we may supply less than the quantity ordered without prior notice. We may also need to verify information you provide before accepting an order.

Product availability and prices at www.dynamichomedecor.com may change without notice. We reserve the right to limit quantities on certain items. Price changes will not be applied retroactively to outstanding or completed orders.

Errors & Omissions

Dynamic Home Decor endeavors to provide accurate product and pricing information, but pricing, product-information, or typographical errors may occur on this site, in advertisements on this site, or in materials linked from this site.

If a product is listed at an incorrect price or with incorrect information because of an error, Dynamic Home Decor may, at its sole discretion, refuse or cancel an order for that product, whether or not the order has been confirmed or the customer's credit card has been charged. If the card has already been charged and the order is canceled, Dynamic Home Decor will refund the amount charged to the card.

Prices and availability are subject to change without notice.